Appointments

Urgent appointments

Urgent appointments are available each day.

We have a limited amount of urgent appointments and these will be booked on a first come first served basis.

Routine appointments

You can see a doctor or nurse of your choice usually within 10 working days.

To request a routine appointment in advance during opening times:

• phone us on 01366 310301
• use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text

Appointments by phone or by text can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)

use the GP online system

phone us on 01366 310301 during opening times

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Enhanced Access

In order to improve access to general practice services and promote good health for all the population, GP practices across the country have been asked to offer more appointments to patients, across the PCN, outside of their current core opening hours of 8am and 6:30pm.

Swaffham and Downham Primary Care Network will be providing these services.

For more information please visit www.swaffhamdownhampcn.co.uk and our enhanced access page.

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10.30am, unless a genuine emergency arises.